FAQ

General Adoption Questions

Frontlines


I Cannot Access My Profile Account. What Should I Do?

Are you trying to log in on a mobile device and registered after September 1, 2017?

First, make sure you are using this link if you registered after September 1, 2017.

We have noted that some people seem to be having issues logging in on cellphones.

Our tech team has provided to following suggestions for people having issues on a cell phone or mobile device:

Can’t Login on Your Cellphone or Tablet?

While many devices can easily browse the internet without difficulty, other portable devices, such as some cell phones and tablets, might have difficulty with logging into, and viewing parts of, the Adopt A US Soldier Website Adoption Area.  This is because most portable devices are Android-based and, by default, they show websites in ‘Android Viewing Mode’.  While you can view most websites in the default mode quite conveniently, you might have difficulty logging into your AAUSS Sponsor Account on a mobile or portable device.

This is a common issue with many Android devices and websites that require secure logins.
If you cannot log into your account, please try the following:
     
Restart you’re your browser and switch it to “Desktop” viewing mode.  The procedure to switch out of android viewing mode differs from device to device, please check your user’s manual or an internet search for detailed instruction on how to do this on your device
Clear your browsing cache
Restart you’re your browser and switch it to “Desktop” viewing mode.  The procedure to switch out of android viewing mode differs from device to device, please check your user’s manual or an internet search for detailed instruction on how to do this on your device
Make sure that your browser is set to allow Cookies on your device.  We at Adopt A US Soldier do not store any information on your system, computer, or device; but the software utilizes a server-side cookie to communicate with your system.
Make sure that your browser is set to allow Javascript.  The Adopt A US Soldier website and Adoption system utilizes JavaScript.
Update to the latest version of Android for your device.
         
If none of these work, please try viewing the site through a web-browser app such as Firefox or Chrome, and make sure to have it in “Desktop” viewing mode.

If you registered with our program before September 1, 2017, please send an email to .(JavaScript must be enabled to view this email address).

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How is Project Frontlines Different Than Adopting?

Project Frontines is for one time or short term support. You will signup and send any items to that unit with the first month and no later than 2 months.

Please put your name and contact information in the package when you send it.

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Can I Email the Unit Given to Me Through Project Frontlines?

No. We do not give out the unit contact’s email as this will be very overwhelming to that contact. They have their deployment job to do as their first priority. You are asked to send your contact information in the package or letter you send. If the service member contacts you and provides that information, you are welcome to continue cooresponding.

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What Kinds of Things Does the Units Need?

If the unit contact has asked for specific items, that information will be given to you. Please understand, most will not ask for items but do want the support. Please know that you are not expected to send expensive items.

Suggestions:
Full size hygiene items
Healthy snacks
holiday items to add a little touch from home
Drink Mixes

Some things requested during the cold months: warm blankets

Here is an older list: click here

Basically, be creative!

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How Do I Know How Many Men or Women Are in the Unit?

Unless the service member provided that information to us, we do not know. Plus, this would be a violation of OPSEC and puts our deployed troops at risk. You can email us but most of the time we do not have that information.

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Adopt A US Soldier

PO Box 630887
Highlands Ranch, CO 80163

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Adopt A US Soldier

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Adopt A US Soldier

PO Box 630887
Highlands Ranch, CO 80163

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