FAQ

Registration Complete, Now What?


Registration Complete, Now What?

Welcome to the AAUSS family and supporting our troops.

Once you register, you will have access to your account at any time of day! Our new system is amazing and you will be assigned a service member as soon as one becomes available. Please be patient.

While you wait, join our forum’s community. This is a great place to start learning about how you can support your service member. Click here to join our forums!

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What should I send to my soldier?

First and foremost deployed soldiers love any word from home.  Any news, and trivia, even just the mundane and boring details of your everyday life are treasured by our troops.  Just knowing that somebody cares enough to send them a kind word and to take the time to say thank you does more than you’ll ever know.  For things other than letters to send, read more.image image

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How Do I Register to Adopt a Service Member?

This is a frequently asked question on the AAUSS OFFICIAL FACEBOOK PAGE.

As you read this, please look to the tabs at the top of the page. You will see “ADOPT A SOLDIER”.  Click on that tab.

After you click on the tab, we ask that you read the entire next page which will include our Privacy Policy along with our Terms and Conditions(scrolls down for each one). If you agree with both of these documents, please click the box. You will be directed to our NEW system and asked which program you wish to register.

YOU MUST BE 18 YEARS OF AGE OR OLDER TO BE A PART OF OUR PROGRAM

Two Options:

Project Frontlines is a one time care package and letter program to a unit. This program is mostly used by large groups or people who wish to not commit to a 6 to 12-month adoption as described below.You will be provided a contact to send those items to and they will distribute the items to the unit.

A long-term adoption  is sending weekly letters through the mail for their entire deployment which can range from 6 to 12 months. Your level of support after your weekly letters is up to you which can include packages.

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Once you create an account, you will have access to your account at any time. We have some great new features to our new system which include:

*editing your contact information
*simple click to contact our adoption administrators
*see when you are eligible to support an additional service while supporting your current service member.
*print a shipping label with the AAUSS logo
*be a part of both programs we offer if you wish


If you see a question mark in a blue circle like below, scroll your mouse over it and more information will pop-up.

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Now comes the time for patience! It may take up to a week for you to receive your soldier’s information from us. This is a great time to join our Facebook page and click on the tabs( forums and FAQS). To be a part of our forums, you will need to register as our adoption system and forums portion of our website are different.
Welcome to AAUSS! AAUSS is staffed by volunteers around the world connecting deployed service members with supporters like you.

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Can I Register to Support both programs:  Long Term Adoption and Project Frontlines?

Yes, you can register for both programs provided you are over the age of 18 years.
You can do both programs and it is as simple as a click of a button when you login to your account.  Please know before you click this button that YOU WILL continue to support your current long-term adoption which can be up to 6 months to a year with letters through the mail AND you will receive a contact for the Project Frontlines program. Project Frontlines is not meant to be a long term adoption, but a one time care package program to support a unit. You can find out more information here. All packages to a Project Frontlines program should be sent within the first month of receiving the information for this unit.

To proceed to support both your long term adoption and a Project Frontlines unit, click the button that says “Participate in the adoption and Frontlines Program”. This can be found on the far right side of your account screen.


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If you wish to withdraw from supporting this unit, please send an email to .(JavaScript must be enabled to view this email address) so we can make sure to remove this unit and reassign them for support.

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I Cannot Access My Profile Account. What Should I Do?

Are you trying to log in on a mobile device and registered after September 1, 2017?

First, make sure you are using this link if you registered after September 1, 2017.

We have noted that some people seem to be having issues logging in on cellphones.

Our tech team has provided to following suggestions for people having issues on a cell phone or mobile device:

Can’t Login on Your Cellphone or Tablet?

While many devices can easily browse the internet without difficulty, other portable devices, such as some cell phones and tablets, might have difficulty with logging into, and viewing parts of, the Adopt A US Soldier Website Adoption Area.  This is because most portable devices are Android-based and, by default, they show websites in ‘Android Viewing Mode’.  While you can view most websites in the default mode quite conveniently, you might have difficulty logging into your AAUSS Sponsor Account on a mobile or portable device.

This is a common issue with many Android devices and websites that require secure logins.
If you cannot log into your account, please try the following:
     
Restart you’re your browser and switch it to “Desktop” viewing mode.  The procedure to switch out of android viewing mode differs from device to device, please check your user’s manual or an internet search for detailed instruction on how to do this on your device
Clear your browsing cache
Restart you’re your browser and switch it to “Desktop” viewing mode.  The procedure to switch out of android viewing mode differs from device to device, please check your user’s manual or an internet search for detailed instruction on how to do this on your device
Make sure that your browser is set to allow Cookies on your device.  We at Adopt A US Soldier do not store any information on your system, computer, or device; but the software utilizes a server-side cookie to communicate with your system.
Make sure that your browser is set to allow Javascript.  The Adopt A US Soldier website and Adoption system utilizes JavaScript.
Update to the latest version of Android for your device.
         
If none of these work, please try viewing the site through a web-browser app such as Firefox or Chrome, and make sure to have it in “Desktop” viewing mode.

If you registered with our program before September 1, 2017, please send an email to .(JavaScript must be enabled to view this email address).

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Adopt A US Soldier


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Adopt A US Soldier

PO Box 630887
Highlands Ranch, CO 80163

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Adopt A US Soldier

You can adopt a soldier for the duration of their deployment giving soldiers the support they need
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PO Box 630887
Highlands Ranch, CO 80163

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