I Cannot Access My Profile Account. What Should I Do?

Are you trying to log in on a mobile device and registered after September 1, 2017?

First, make sure you are using this link if you registered after September 1, 2017.

We have noted that some people seem to be having issues logging in on cellphones.

Our tech team has provided to following suggestions for people having issues on a cell phone or mobile device:

Can’t Login on Your Cellphone or Tablet?

While many devices can easily browse the internet without difficulty, other portable devices, such as some cell phones and tablets, might have difficulty with logging into, and viewing parts of, the Adopt A US Soldier Website Adoption Area.  This is because most portable devices are Android-based and, by default, they show websites in ‘Android Viewing Mode’.  While you can view most websites in the default mode quite conveniently, you might have difficulty logging into your AAUSS Sponsor Account on a mobile or portable device.

This is a common issue with many Android devices and websites that require secure logins.
If you cannot log into your account, please try the following:
     
Restart you’re your browser and switch it to “Desktop” viewing mode.  The procedure to switch out of android viewing mode differs from device to device, please check your user’s manual or an internet search for detailed instruction on how to do this on your device
Clear your browsing cache
Restart you’re your browser and switch it to “Desktop” viewing mode.  The procedure to switch out of android viewing mode differs from device to device, please check your user’s manual or an internet search for detailed instruction on how to do this on your device
Make sure that your browser is set to allow Cookies on your device.  We at Adopt A US Soldier do not store any information on your system, computer, or device; but the software utilizes a server-side cookie to communicate with your system.
Make sure that your browser is set to allow Javascript.  The Adopt A US Soldier website and Adoption system utilizes JavaScript.
Update to the latest version of Android for your device.
         
If none of these work, please try viewing the site through a web-browser app such as Firefox or Chrome, and make sure to have it in “Desktop” viewing mode.

If you registered with our program before September 1, 2017, please send an email to .(JavaScript must be enabled to view this email address).

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Adopt A US Soldier

PO Box 630887
Highlands Ranch, CO 80163

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Adopt A US Soldier

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Adopt A US Soldier

PO Box 630887
Highlands Ranch, CO 80163

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