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Thank
you for visiting our Frequently Asked Questions. Please check back
soon, we update this page often.
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Note to
AOL Users!
The AOL Browser is NOT
compatible with our registration process or the AAUSS
Forum. If you cannot complete registration using the AOL
browser, please open Internet Explorer or Firefox to
register.
If you are trying to post on the
AAUSS Forum and cannot login or post, try using the Internet
Explorer (IE) or Firefox browser.
We apologize for any
inconvenience.
Thank You!
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1Q. How does this work/how do I get assigned a
soldier?
1A. Simply click here to register and “Adopt
A US Soldier”. Please review the pre-
registration information. Click continue to move to the
actual registration page. Be sure to include your complete
email address correctly so we can connect you with a
soldier. After you register, the system puts you into a
“validating” group and you will be sent an email with
instructions on how to validate. Once validated, you have
access to the forum and other features on the site. All you
do next is wait for the AAUSS volunteers to
send your soldier information via your email. This is the
perfect time to visit the
forum!
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2Q. How long until I am
assigned a soldier?
2A. AHHH-our most asked question! We have
been averaging a 3-5 day wait. When there is a program on
TV, an article in the paper, or a blurb on the radio about
Adopt A US Soldier, or supporting soldiers in general, we
always get many registrations in a small amount of time.
Obviously, it may take longer at these times. If you wait
at least 5 days and you had no special requests and have not
heard anything from us or cannot see your soldiers
information in your profile comment box, on the forum,
please do
contact us
as there may have
been a problem with your registration.
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3Q. Can I make specific requests when I
register for a soldier?
3A. We can do special
requests for male/female, and sometimes we can fulfill
requests for a certain branch of the military. It is
very difficult to fill requests beyond that. We do NOT
fulfill requests for race, religious beliefs, age, marriage
status, or common interests because we have very limited
information on the soldiers. If you receive a soldier that
after contacting them, they are not what you wanted and you
would not like to support this soldier,
contact us and we will
assign you another soldier.
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4Q. Will my soldier write back/I have written,
but have not heard back?!
4A. We do NOT
guarantee that all soldiers will write back or thank you for
care packages that are sent. Of course, we wish and hope
they do, but many do not or cannot. Remember, we are here
to support THEM! This is not for us to gain a pen pal or
mate. With that said, there are thousands of supporters who
have heard back and have become extremely close to their
assigned soldier. We do suggest to include a self addressed
(no need to stamp) envelope in your letters and care
packages…it makes it easier if they want to respond! Please
keep in mind the soldiers first responsibility is the war
and staying safe! Again, if you are not happy with the
soldier you are assigned, please contact us and we will
assign you a different soldier.
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5Q. Does my soldier have email? If not, why?
5A. Some do have
email, but many do not. If they do, it will be included in
the information letter underneath the soldiers address. We
know most people would prefer a soldier with email, but we
do not want to neglect those who do not. Often, the
soldiers without email are in more remote areas and may need
more support than others. Some need to keep their email
private for security reasons and they specifically ask us
NOT to give it out. Some soldiers also do not have access
to computers. Whatever the reason is, if you receive a
soldier with no email, please try to contact that soldier
through regular mail first. Ask if they have email and if
you may have it!
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6Q. Where is my soldiers address and
information?
6A. No need to search
for the soldiers information on our site…it will not be
there! For security reasons, we volunteers are the only
people with all of the soldiers’ information. As long as
you registered, you will be assigned a soldier through your
email that you registered under. The email will come from
Adopt a US Soldier, and in the body of the letter is your
soldier’s information and comments that he or she may have
given us, along with some handy tips from us.
You will also find your soldiers information in the Comment
Box located within your profile. You can view this
information by logging into the Forum with the user name and
email address you provided during registration.
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7Q. Why do other supporters have the same
soldier as me?
7A. Yes, we do assign
one soldier between 3-10 supporters each for several
reasons. First, we know that we all have lives that get
busy at times and we all have good intentions, but after
doing this for three years (and counting), we have found
that one…or even three… supporters cannot support a soldier
enough! Especially after 6 months! Secondly, many people
cannot financially accommodate sending care packages and
many letters. Thirdly, we have NEVER heard a soldier
complain of too much support, and we HAVE heard a huge
“thank you” and “I share with others who have nothing!” We
would rather them have PLENTY of support and have to share,
than not enough support!
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9Q I'm a new member and cannot post
or read at the Forum. Why?
9A. If your currently status is, MEMBER. Until you
have been assigned a soldier and your status changes to
MEMBER (SOLDIER ADOPTED) your access to our forum is very
limited. Sorry! From the day you registered until you
receive your soldier should be no more than 3 days. If you
have completed all the email validations.
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10Q I haven't received my soldiers information yet.
10A. Please check your SPAM folder if you do not
receive the verification email or your soldier's information
within 3 days. If the email is not there, log into
the
forum
and view your profile. Scroll to the bottom and
look at the "Comment" box. Your soldiers information will
replace any comment you made during sign-up. If you have not
received your soldiers information by the 3rd day, please
feel free to email us at:
webmaster@adoptaussoldier.org to alert us.
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11Q. Help! I can't login!
11A. Please note that your LOGIN NAME is not the same
as your DISPLAY NAME. When you registered, you were asked to
create a Login Name and a Display Name. Most members having
trouble logging in are trying to do with their Display Name
and not the Login Name.
The Login Name is only used when you Login.
The Display Name is your online nickname and will be
displayed when you post on our Forum.
If you continue to have trouble logging in or have forgotten
your login name, please email:
webmaster@adoptaussoldier.org with the subject line:
Login Help!
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Proud Member
Thank You!
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